FAQ

Often, the User is faced with the choice of which network to withdraw funds from the exchange to the exchanger. Experts always advise using the native network of the token for its withdrawal. For example, for ETH and its derivatives, choose the ERC20 network. For BNB and other BEP20 coins, choose the BSC/BEP-20 network. For Polkadot, the DOT network.

Some digital asset blockchains (Binance Coin, Stellar, Ripple, Cosmos) use identifiers necessary to transfer funds within the network. For example, in the Ripple network, this digital code is called the Destination Tag. On the NEM network, memo must be entered in the field called Message. Many users, when sending funds on these networks, ignore entering the MEMO, which can lead to the loss of sent funds.

Sometimes, users create applications with an error in the details for receiving funds. If the service does not have the ability to pay funds to the details you specified in the application, then your application may be deleted. In such cases, you need to contact the support service in the telegram.

AML stands for anti-money laundering and counter-terrorist financing principles. KYC is a “know your customer” procedure. Digital Service CoinBirexy supports secure trades, risk management, and transaction tracking tasks. You can read more detailed information about AML/KYC on the corresponding page.

Sometimes, after creating an application, the User realizes that he made a mistake in the specified details. In this case, you need to inform the support telegram about this incident as soon as possible and provide the correct details. On average, an exchange request is processed no more than 10 minutes, and the risk of sending your funds to incorrect details is quite high. If your application has already been paid, then it becomes impossible to return the funds. In any case, the first step is to contact the service support service.

Average request processing time on a digital service CoinBirexy is no more than 10 minutes. However, the receipt of funds to your account / wallet may depend on many factors that the service cannot influence. For example, the time of receipt of funds in the Bitcoin network depends on the network confirmation speed, which varies from 15 minutes to 2 days.

To make an exchange for an amount greater than the reserve of our exchanger, you need to contact the support service specialists and leave a request to replenish the reserve of the necessary cryptocurrency. It is possible to contact the technical support service via telegram.

In order to start using the Bitcoin cryptocurrency, you need to open a wallet and get a Bitcoin address. A Bitcoin address is a unique alphanumeric character set to which funds are sent within the Bitcoin network. A Bitcoin address can also be represented as a QR code.

If you created an application and paid for it using the details received, but accidentally clicked the "Cancel" button, then to complete the processing of the application, you need to contact the support service CoinBirexy. When applying, you will need to indicate the number of your application.